Per-seat pricing, unlimited free guests for your customers, and no surprise line items at renewal. Start with a 14-day trial of Growth — no credit card.
Prices update as you switch. Cancel or change plans anytime.
For small CS teams shipping their first repeatable onboarding.
Billed monthly. Cancel anytime.
Billed annually ($288 per seat / year).
Start free trialEverything you need to launch
For teams running 25+ concurrent onboardings that must not slip.
Billed monthly. Cancel anytime.
Billed annually ($588 per seat / year).
Start free trialEverything in Starter, plus
For orgs with security review, procurement, and 100+ seats.
Annual agreement, invoiced. Volume pricing from 50 seats.
Talk to salesEverything in Growth, plus
Every plan includes unlimited free guest collaborators, SOC 2 Type II compliance, and one-click data export.
Trusted by onboarding teams at
No asterisks, no "contact us to find out". If a feature is gated, it says so here.
| What you get | Starter$24 / seat, annual | GrowthPopular$49 / seat, annual | EnterpriseCustom |
|---|---|---|---|
| Usage | |||
| Active onboardings | 25 | Unlimited | Unlimited |
| Playbook templates | 2 | Unlimited | Unlimited |
| Free guest collaborators | Unlimited | Unlimited | Unlimited |
| File storage | 5 GB / seat | 50 GB / seat | Unlimited |
| Workflow | |||
| Branded customer portals | |||
| Mutual action plans | |||
| Task automation & conditional branches | — | ||
| Email & Slack nudges to customers | — | ||
| Integrations | |||
| Slack | |||
| Salesforce & HubSpot two-way sync | — | ||
| API & webhooks | — | ||
| SCIM user provisioning | — | — | |
| Analytics | |||
| Time-to-launch reports | — | ||
| Portfolio dashboard across accounts | — | ||
| CSV & BI export | |||
| Security & support | |||
| SSO (SAML 2.0) | — | — | |
| Audit log & EU data residency | — | — | |
| Support | Priority, 4h | Dedicated CSM | |
| Uptime SLA | — | — | 99.9% |
| Start trial | Start trial | Talk to sales | |
Prices shown per seat per month with annual billing. Monthly billing: Starter $29, Growth $59.
Anything else? Write to sales@alder.app — a human replies within a day.
You get the full Growth plan for 14 days — no credit card, no feature gates. When the trial ends, pick a plan or your workspace becomes read-only. Nothing is deleted, and you can export everything at any time.
A customer workspace between kickoff and go-live. Once you mark a customer as launched — or archive the project — it stops counting against your limit. Completed onboardings stay searchable forever.
Only teammates who build playbooks or manage onboardings. Your customers, their stakeholders, and internal viewers join as guests — always free, on every plan, with no cap.
Yes, self-serve from Settings. Upgrades apply immediately and are prorated to the day. Downgrades and cycle changes take effect at your next renewal — we never charge you for the switch itself.
Teams under two years old that have raised less than $5M get 30% off Growth for their first year. Registered nonprofits get the same discount, permanently. Apply from the billing page — approval usually takes one business day.
Data lives on AWS (us-east-1 by default; eu-west-1 available on Enterprise), encrypted at rest and in transit. We are SOC 2 Type II audited and GDPR-ready — our report and DPA are available under NDA from your account team.
Most teams publish their first playbook in under a week. Yours could be live by Friday.
14-day free trial·No credit card required·Cancel anytime